Urgent Yet Limited Openings: Secure & Stable TelePerformance CSE Job -2026 in Mumbai – Freshers Welcome!
Job Introduction
Are you searching for a Customer Support Executive (CSE) job in Mumbai with immediate joining? Here’s a promising opportunity for freshers and experienced candidates looking to start or grow their career in the BPO and customer service industry. A reputed global outsourcing company is hiring Customer Service Associates (Chat Support – Non Voice Process) for its Mumbai location.
If you are looking for a non-voice job in Mumbai, back office job for freshers, chat support executive vacancy, or BPO jobs in Malad, this could be the right opportunity for you. The company is offering rotational shifts, five-day working, and cab facilities for employees.
Company Overview
The hiring is being conducted by Teleperformance, one of the world’s leading providers of customer experience management and business process outsourcing (BPO) services. The company operates in multiple countries and serves top global brands across industries including banking, e-commerce, telecom, healthcare, and technology.
In India, Teleperformance is known for offering large-scale employment opportunities in customer support, technical support, and back-office operations. The organization emphasizes professional development, structured training programs, and performance-based career growth.
Job Details
- Job Role: Customer Support Executive – Chat Support
- Process Type: Non-Voice / Back Office
- Location: Malad, Mumbai
- Work Mode: On-site
- Shift Type: Rotational (24×7 environment)
- Shift Window: Between 7:00 AM to 11:00 PM (9 working hours)
- Working Days: 5 days per week
- Joining: Immediate joiners preferred
- Transport Facility: Cab services available
This is a great opportunity for candidates seeking chat support jobs in Mumbai, especially those who prefer non-voice customer service roles instead of calling processes.
Eligibility Criteria
Candidates applying for this Customer Service Associate job in Mumbai must meet the following requirements:
Educational Qualification:
- HSC (12th pass) with minimum 6 months of experience in customer service or related field
OR - Graduate (Freshers or experienced candidates both eligible)
Graduates looking for fresher BPO jobs in Mumbai are encouraged to apply.
Other Basic Requirements:
- Good written English communication skills
- Willingness to work in rotational shifts
- Comfortable working from the office (Malad location)
- Immediate joiners will be given preference
This role is suitable for candidates searching for back office jobs for freshers, non-voice process jobs, and private jobs in Mumbai.
Required Skills
To perform well in this Chat Support Executive role, candidates should have the following skills:
1. Strong Written Communication
Since this is a non-voice process, interaction with customers will happen via chat. Clear grammar, proper sentence structure, and professional tone are essential.
2. Basic Computer Knowledge
Candidates must be comfortable using computers, typing efficiently, and navigating multiple systems simultaneously.
3. Problem-Solving Ability
The role involves resolving customer queries quickly and accurately. Logical thinking and patience are important.
4. Time Management
Handling multiple chats while maintaining service quality requires speed and efficiency.
5. Adaptability
Working in rotational shifts in a 24×7 environment requires flexibility and discipline.
6. Customer-Centric Approach
Understanding customer concerns and providing polite, helpful responses is key in the customer service industry.
Salary / Package
The salary for Customer Support Executive jobs in Mumbai depends on qualification and experience.
- Estimated Salary Range: ₹1.8 LPA to ₹3 LPA (approximate for entry-level roles)
- Performance incentives may be provided based on productivity and quality metrics.
- Additional benefits include:
- 5 days working
- Rotational week-offs
- Cab facility for eligible shifts
- Professional training and onboarding support
For candidates searching for entry-level BPO salary in Mumbai or stable private jobs, this package is competitive for the industry standard.
Job Responsibilities
As a Customer Support Executive (Chat Process), your daily responsibilities may include:
- Handling customer queries through chat support systems
- Providing accurate and timely responses
- Resolving complaints related to products or services
- Escalating complex cases to higher departments when required
- Maintaining response time and quality standards
- Updating customer details in the system
- Following company policies and compliance guidelines
- Achieving daily and monthly performance targets
This role does not involve voice calling, making it ideal for candidates who prefer non-calling BPO jobs in Mumbai.
Selection Process
The recruitment process for this Teleperformance Customer Support job generally includes:
- Resume Shortlisting
Candidates send their updated CV to the provided email ID. - HR Screening Round
Basic discussion regarding qualification, experience, and shift availability. - Communication or Typing Test (if applicable)
To assess written English skills and typing speed. - Final Interview Round
Interaction with the operations or team lead. - Offer Letter & Onboarding
Candidates are advised to keep their resume updated with accurate academic and work details before applying.
Why Consider This Job?
- Ideal opportunity for freshers entering the BPO industry
- Stable 5-day working schedule
- Cab facility for selected shifts
- No voice calling process
- Opportunity to work with a globally recognized organization
- Career growth in customer experience management
If you are actively searching for customer care executive jobs in Mumbai, chat support jobs for freshers, or private company jobs in Malad, this opportunity is worth considering.
Important Links
| Link Name | Link |
| TelePerformance Off-Campus Bulk Hiring | Apply Now |
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| Telegram | Join channel |
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FAQ Section
Q1. Is this a voice or non-voice process?
This is a non-voice (chat support) process.
Q2. Can freshers apply?
Yes, graduates can apply as freshers. HSC candidates need at least 6 months of experience.
Q3. Is work from home available?
No, this is an on-site job in Malad, Mumbai.
Q4. Are rotational shifts compulsory?
Yes, candidates must be comfortable working in rotational shifts.
Q5. Is cab facility provided?
Yes, cab services are available as per company policy.
This job information is shared for awareness purposes only. We do not charge any fees for job details or recruitment support. Candidates are advised to verify all information directly with the official company HR team before sharing personal documents. Always apply through official communication channels.